Privacy Policy

Last Updated: December 2024

Introduction

Welcome to FunWorld Park's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or our amusement park facilities. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our site or visit our park.

Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our website, or otherwise contact us. The personal information we collect may include the following:

  • Personal Data: We may collect personally identifiable information such as your name, email address, phone number, and postal address when you voluntarily provide such information through our contact forms or booking systems.
  • Usage Data: We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser characteristics, operating system, language preferences, referring URLs, and information about how and when you use our website.
  • Location Data: We may collect information about your location when you visit our park facilities to enhance your experience and provide location-based services.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to access or store information. You can set your browser to refuse cookies, but this may limit your ability to use certain features of our website.

How We Use Your Information

We use the information we collect or receive for various purposes, including to:

  • Process and manage your inquiries, bookings, and requests for information about our park and attractions.
  • Send you marketing and promotional communications about our services, special events, and new attractions (with your consent where required by law).
  • Improve our website functionality, user experience, and park services based on feedback and usage patterns.
  • Comply with legal obligations and enforce our terms, conditions, and policies.
  • Protect against fraudulent, unauthorized, or illegal activity and maintain the safety and security of our guests and facilities.
  • Respond to customer service requests and provide support to enhance your experience at FunWorld Park.
  • Analyze trends and statistics to better understand how our guests interact with our services and make data-driven improvements.

Disclosure of Your Information

We may share your information in the following situations:

  • Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
  • Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We regularly review our security procedures and update them as necessary to maintain the highest level of protection for your data.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request copies of your personal information that we hold.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
  • Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy.

Children's Privacy

We do not knowingly solicit data from or market to children under 13 years of age. By using our website or services, you represent that you are at least 13 years old, or that you are the parent or guardian of such a minor and consent to such minor's use of our services. If we learn that personal information from users less than 13 years of age has been collected without parental consent, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Updates to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have questions or comments about this privacy policy or our privacy practices, please contact us at:

FunWorld Park
123 Fun Boulevard
Brisbane, QLD 4000
Australia

Email: [email protected]
Phone: 1300 FUN PARK